Shipping policy

Priority Experiences Shipments or Shipments, as referred to in these Terms, are any corporate gifts, shipments, virtual experience packages, add-ons, or anything sent to you or your participants that are invoiced directly by Priority Wine Pass. Shipments DO NOT include shipments or packages billed by 3rd parties such as virtual experiences fulfilled by external suppliers, and/or vendors. In the event that you select an experience or shipment that is billed by a 3rd party, we encourage you to work directly with the provider to coordinate a solution to any issues that may arise.

Payment for Shipments (Payment) must be completed 7 business days prior to the Ship Date. Ship Date refers to the agreed-upon date on which Shipments are sent to the shipping provider. If the Shipment includes customized contents or any special requests, Payment is required 10 days prior to the Ship Date. If Payment is not received within those time frames, additional expedited shipping fees may be required for each Shipment.

The Arrival Date is the date on which Shipments are expected to arrive at the recipient’s address. While the Arrival Date is generally 7-14 days after the Ship Date, Priority Experiences provides no guarantee for any Arrival Date and assumes no responsibility for unexpected delays. In all scenarios, the Arrival Date is an estimation provided by the shipping provider and it is always measured in relation to the Ship Date.

All Shipments are sent via FedEx, UPS, or USPS (ground or express). Priority Experiences will provide tracking info via Shippo if emails are provided and deliver it to any recipient whose email is provided. This tracking info will be provided 24 hours after the Ship Date. Delivery times, delivery estimates, and delivery dates provided by Shippo are estimates and are not guaranteed. Priority Experiences is not responsible for carrier delays in transit caused by high volume, weather, mechanical error, local carrier mis-scans, or inaccurate shipping information. Priority Experiences does not require a signature for the delivery of food packages and in all scenarios abides by any local or state laws in regards to delivery. The option to leave a package at an address is done by the discretion of the individual delivery person and is therefore entirely outside the control of Priority Experiences.

Customers must confirm that all shipping information is accurate before submitting Payment. If an address needs to be modified while the Shipment is in transit, a $20 address change processing fee (per package) will apply. Once an address modification is requested, most carriers require one business day to process the change, which may delay the Shipment. As with all shipping delays, Priority Experiences is not responsible for any delays in transit caused by address modifications.

Shipments that are returned because of address issues and/or because there is not anyone present to sign/receive may incur additional charges to reship.