Host Deposit:

To secure your event date and host, a deposit is required once the host is booked.

Reservation Note: To ensure availability, the event date and time are held for 7 days pending deposit payment. After this period, the requested time slot is no longer guaranteed until the deposit is paid in full.

Invoice for Kits:

14 days prior to your event, once all shipping information has been finalized, an invoice will be sent for the total kit order and any customization costs. This timing ensures accuracy, as we’ll only invoice based on the confirmed number of attendees.

Customization and Swag:

For events with customized kits or additional swag items, payment for these custom items is required upon confirmation, aligning with your commitment to the order.

Late Fee Policy:

Payments not received within 14 days of the event or on agreed upon due date will incur a late fee of 5% of the outstanding balance, applied one week after the due date. This late fee helps maintain timely payment for smooth event preparation.

Interest on Outstanding Balances:

For any unpaid balances remaining 30 days following the event date (or the date set within your terms), interest will accrue at a rate of 1.5% per month. This interest will be applied to encourage prompt settlement of outstanding balances.

We understand that last-minute participants may need to join the event, and we'll try our best to accommodate these requests whenever possible. However, due to the urgency, expedited shipping fees will apply.

Expedited Shipping Fees

• 5-9 Days prior to the event: $25-$45
• 3-4 Days prior to the event: $40-$75
• 2 Days prior to the event (overnight shipping): $95-$175

Important Note:
The exact fee will depend on the specific kit and shipping location. We’ll always do our best to provide a shipping solution that meets your needs, but please be aware that expedited shipping options can be limited based on carrier availability (and region). Please note that shipments outside of the US are not as flexible.

If you need to add participants or ship additional kits at the last minute, please contact us as soon as possible at shipping@prioritywinepass.com  (and copy whoever from our team helped you book your event) / and copy any key stakeholders for the event. That way we can attempt expedited shipping and confirm costs. Please note: we will need your consent and confirmation prior to expediting).

Tip: To avoid these additional fees, we recommend finalizing participant lists at least two weeks before the event whenever possible.

If you need to change the delivery address after your package has been shipped, there is a $30 “Address Change” fee. This fee is charged by our shipping carrier, and we are simply passing it on to you.

Important Note: Address changes during transit cannot always be guaranteed, as they depend on the carrier’s policies and capabilities. If you know you need to change the address, please contact us as soon as possible before the package ships!

If you would like us to source any custom swag, we need 5 weeks minimum to have it ready. If you plan to host multiple events we can keep your inventory (so this deadline would not apply).

If you plan to ship your existing swag to us, it needs to arrive at our headquarters before the shipping deadline (2 weeks prior to your event date).

If a package is returned to us due to an incorrect address provided at the time of order, additional fees will apply for reshipping the package. This includes incomplete addresses that may be missing an apartment number, suite number, zip code or any other important info needed by the shipping carrier.

Return & Reshipping Fees Include:

• Return shipping fees: Varies based on the return reason and carrier charges.
• Reshipping fee: Same cost as the original shipping fee.

To avoid these fees, we highly recommend verifying the address before submitting your order. If you're unsure, please don't hesitate to contact us, and we’ll be happy to double-check the details.

Tip: Double-check suite or apartment numbers, zip codes, and street names for accuracy.

We take great care in packaging each kit to ensure it arrives in perfect condition. However, once the package leaves our hands, it’s in the care of the shipping carrier.

Damaged or Lost Shipments:
We’re here to help! If a package is damaged or lost during transit, we’ll work with the carrier to file a claim on your behalf. Please note that the claim process can take 2-4 weeks, depending on the carrier’s policies and may require 7 images or more of the kit.

• If the package was insured (optional, 5% of shipment value), we will reship your order at no additional cost once the claim is approved.
• If the package was not insured, the client is responsible for the cost of reshipping the kit.

Important: For certain items (e.g., wine, chocolate, cheese), extreme weather conditions can cause damage that might not be covered by the carrier. If you are shipping temperature-sensitive items, consider expedited shipping options for added protection.

How to Report a Damaged Shipment:If you receive a damaged shipment, please contact us within 24 hours with photos of the package and contents, as well as a description of the damage. We’ll guide you through the next steps.

We understand that sometimes plans change, and we're happy to accommodate event date changes whenever possible.

Change Policy:

• More than 2 weeks before the event:
  There is no change fee if the event date is changed more than 2 weeks before the scheduled date. We will work with you to find a new date that fits your schedule.
• Within 2 weeks of the event:
  If the event date is changed within 2 weeks of the scheduled event, the hosting fee will be forfeited. This is due to the resources and preparation already allocated to your event. We’ll still do our best to reschedule, but please note the forfeiture of this fee.

Important Note:
The sooner you let us know about a date change, the more flexibility we’ll have in rescheduling your event. If you need to change your event date, please contact us at hello@priorityexperiences.com as soon as possible.